Our Policies

NO SHOW FEES AND LATE POLICY
Our schedule is very full and we are doing our best to work in sick and injured pets. Please help us provide those services by cancelling your appointment if you are unable to make it. Due to this high demand, our clinic is now charging a 'No-Show Fee' for missed appointments. It has also become necessary to enforce our Late Policy. If you are more than 10 minutes late, you may be asked to reschedule your appointment. Last-minute cancellations and late arrivals may be considered a no-show. Any fees must be paid before you can get rescheduled or receive services.

SAME DAY, WORK IN, AND EMERGENCY APPOINTMENTS
There are additional fees that may be charged for appointments that have to be worked into the schedule. Please be aware there may be longer wait times for these appointments. Please note that we are appointment-based and not a walk-in clinic. To learn more about our emergency services, please visit our Emergency Services page.

CHECK-IN AND ARRIVAL
New patients and those with health certificate exams are to check in 15-30 minutes early. Please provide all previous pet medical records prior to your appointment. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Cats and all other animals should be presented in an appropriate kennel, carrier, or on a leash. Pets must be accompanied by their owner at all times. Children (anyone under the age of 12) must be accompanied by a parent or guardian at all times.

COVID-19/SICK POLICY
If you are sick with respiratory or cold/flu-like symptoms AND/OR have been directly exposed to someone you know that has COVID-19 or has similar symptoms, please notify our staff prior to your appointment so we can make accommodations to keep you and our staff safe. You may be asked to stay in your vehicle while we "valet" your pet inside for treatment. If you are not sick and wish to wear a mask, we have some available at our front desk upon request. You may also request our staff to wear a mask while in the exam room with you for your protection.

PAYMENT POLICY
We require full payment at the time that services are rendered. We do not offer payment plans. We accept Visa, MasterCard, Discover, American Express, CareCredit, cash, and personal checks. Please disclose any financial constraints to the veterinarian before services begin. To learn more about payment options, you can visit our 'Financial Assistance' page here.

 
PRESCRIPTION REFILLS
Please allow 24-48 hours for medication refill requests. You will be notified when your prescription is ready for pick-up. If you have not heard from us after 48 hours, please call to inquire on the status of your order. You may request prescriptions via call, text, email, or use the PetDesk app. All prescription refills require your pet to be current on their annual exam. We do not work directly with online pharmacies; however, you may request a written prescription for you to submit at/to the pharmacy of your choice. We can mail your pets medications to you for an additional fee upon request.

 
VACCINATIONS
For the safety of all animals in our care, we require that all vaccinations be up to date. Unvaccinated patients place our staff and other hospitalized patients at risk and certain immunizations, such as rabies, are required by Alaska State Law. If you are concerned about your pet receiving vaccinations, please consult with one of our veterinarians. Medical exceptions may be discussed at that time.

ZERO-TOLERANCE ABUSE POLICY
We have the right to refuse service to anyone. Clients who behave inappropriately, as deemed by our staff, may have their client relationship with us terminated. This includes but is not limited to foul or offensive language, hostile verbal attacks, angry outbursts, direct or implied threats to our personal safety, threats to damage our reputation, actual damage to our reputation by low ratings and harshly critical reviews, aggressive or menacing behavior toward people or pets, destruction of property,  harassment by repeated visits, calls, or messages, and any other objectionable behavior that disrupts our business and disturbs our veterinarians, team members, clients and/or patients. Clients who engage in any of these behaviors while on clinic property will be asked to leave immediately. All veterinarians and team members are authorized to contact law enforcement if necessary to remove a disruptive client from our premises.

 
PRIVACY POLICY
This is our own private web site. We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com. We recognize the importance of protecting the personal privacy of our clients, our patients, and those individuals who simply visit our site. Your privacy is also protected in our hospital. Under no circumstances is any information given out about the client or the pet without the consent of the owner.